Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
Material type:
TextLanguage: English Publication details: Boston, Mass. : McGraw-Hill/Irwin, c2004.Edition: 4th edDescription: xx, 587 p. : ill., maps ; 27 cmISBN: - 0072823739 (alk. paper) text, part of 0072868201
- 0071214577 (international : alk. paper)
- 658 21
- HD9980.5 .F549 2004
| Item type | Current library | Collection | Shelving location | Call number | Status | Date due | Barcode |
|---|---|---|---|---|---|---|---|
| For 2 week | Bucheon University Library | Management | Book-depository | 658 S49 | Available | 1006271 |
Accompanying CD-ROM contains PowerPoint lecture slides, ServiceModel simulation software, an Excel spreadsheet, chapter quizzes, and websites.
The instructor's manual includes various teaching aids, including a new feature, the Mortgage Service game, an interactive computer simulation.
Includes bibliographical references and indexes.
System requirements for accompanying computer disc: Pentium based processor, Microsoft Windows 98/2000/XP, Microsoft Internet Explorer 5.5 as default browser, Microsoft Office or equivalent.
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