Developments in the Call Centre Industry

By:

Connell, Julia [edt]

Contributor(s):

Material type: Article

ArticleLanguage: English Series: Routledge Studies in Business Organizations and NetworksPublication details: Taylor & Francis 2006ISBN:

9780203003008
9780415357029;9780415511483;9781134248827;9781134248810;9781134248773

Subject(s):

Online resources:

Summary: Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

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Holdings
Item type	Current library	Collection	Shelving location	Call number	Status	Notes	Date due	Barcode
Electronic edition	Bucheon University Library	Finance / Economics	OAPEN	33 R83	Not for loan	Смотреть (pdf)		1010931

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Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.

Creative Commons https://creativecommons.org/licenses/by-nc-nd/4.0/ cc

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